Ek996 Privacy Policy

1 Introduction

Welcome to ek996. This Privacy Policy explains what information we collect about you when you use the ek996 platform, how that information is used, and how we protect your privacy.

Ek996 has developed this privacy policy with Bangladesh's online betting users in mind. We believe your personal data belongs to you — and we make no compromises when it comes to protecting it.

By using the ek996 website or app, you are considered to have agreed to this Privacy Policy. Please take a moment to read it carefully. If anything is unclear, our support team is happy to help.

2 What Information We Collect

Ek996 collects only the information needed to operate the platform, ensure security, and improve your experience. Nothing beyond that is collected.

3 How Your Information Is Used

Ek996 uses your information only for specific, legitimate purposes. We never use your data to show you irrelevant ads or sell it to any third party.

• Verifying your identity for account creation and management.
• Securely processing all financial transactions, including deposits and withdrawals.
• Delivering relevant bonuses, promotions, and offers to you.
• Detecting and preventing fraud, money laundering, and unauthorized access.
• Resolving technical issues and improving overall service quality.
• Monitoring usage patterns to promote responsible gaming.
• Meeting legal obligations and providing required information to regulatory authorities.
• Resolving your support requests quickly and accurately.

Under ek996's Privacy Policy, there must always be a legitimate purpose before your data is used. You will be informed before your data is used for any new purpose.

4 Data Sharing & Disclosure

Ek996 never sells your personal information. In certain limited circumstances, however, some data may be shared with trusted third parties.

• Payment Providers: Payment gateways such as Mobile Banking, Nagad, and Rocket receive only the minimum data necessary to process transactions.
• Technology Partners: Service providers handling server hosting, cybersecurity, or analytics operate under strict confidentiality agreements.
• Legal obligations: Information may be disclosed in response to a court order or a valid request from a regulatory authority.
• Fraud prevention: In cases of serious fraud, information may be shared with law enforcement agencies.

5 Data Security Measures

Ek996 employs industry-leading security technology to protect your data. A trustworthy privacy policy isn't just words — it's backed by real, effective technical measures.

• 256-bit SSL/TLS encryption is applied to all data transmissions.
• Passwords are never stored in plain text — only encrypted hashes are kept.
• Firewalls and intrusion detection systems are active to prevent unauthorized access to our servers.
• Regular security audits and vulnerability testing are conducted.
• Our data centers are secured with 24/7 physical security.
• Automated alerts are sent when a suspicious login is detected.
• Only a limited number of staff can access your sensitive data, and every access is logged.

6 Cookie Policy

Ek996 uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

• Essential cookies: Essential for maintaining login sessions and ensuring security. Disabling these cookies will prevent the site from functioning properly.
• Performance Cookies: Helps identify which parts of the site are most used, supporting ongoing service improvements.
• Preference Cookies: Remembers your language, theme, and other preferences so you don't have to reconfigure them each time.

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect login and payment functions.

7 Data Retention Period

Ek996 retains your information only for as long as necessary. Data that is no longer needed or has expired is securely deleted.

• Data for active accounts is retained for as long as the account remains open.
• Even after account closure, financial transaction records may be retained for up to 5 years due to legal obligations.
• Support chat history is retained for up to 1 year after an issue is resolved.
• Data from inactive accounts is automatically flagged for deletion after 2 years of inactivity.
• Anti-money laundering (AML) data is retained in accordance with regulatory guidelines.

8 Your Data Rights

Ek996 believes you should have full control over your own data. That's why we guarantee the following rights:

9 Minor Protection

Ek996 strictly prohibits use of the platform by anyone under 18. Our privacy policy takes special care to protect the data of minors.

• Age is verified at registration. Users under 18 are not permitted to create an account.
• No data from minors is knowingly collected.
• If an underage account is detected, it is immediately suspended and all associated data is deleted.
• If parents have any concerns, they can contact our support team and we will act promptly.

10 Changes to the Privacy Policy

Ek996 may update this Privacy Policy from time to time. Changes may be made due to service updates, legal requirements, or security improvements.

• A notice will be posted on the platform whenever significant changes are made.
• The date of the most recent update will always be shown at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you object to any policy changes, please contact us before closing your account.

11 Contact

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. Our data protection team will process your request promptly.

• Email: [email protected]
• Live Chat: 24/7 Bangla support is available on the platform.
• Response Time: Usually within 24–72 hours.